Customer service

Customer service

The company responsible for this site is VirtualCaravel, Lda, a limited liability company with registered offices at Rua Maria Lina Alves Maia, 66, Bloco A 6º Drt Frt, 4470-397 Maia, with a share capital of 1,000 euros.

Compliments booklet:
If you would like to congratulate or praise, send an email to [email protected].

Complaints register:
If you wish to make a complaint:

Consumer disputes

In the event of a consumer dispute, consumers can contact the following alternative dispute resolution organisation:

Porto Arbitration Centre for Consumer Disputes

Telephone: +351 22 550 83 49

E-mail: [email protected]


For updates and further information, visit the consumer portal at the following address: .